Jeffrey Zeldman

Her voice, when she spoke to us from the doorway, was strange.

I was in 3rd Grade. Our teacher went away for a few minutes, then came back, crying. She was a tough public school teacher of the old school, the kind my father’s friends would have called “an old bat.”

She was not like the young pretty teacher on The Little Rascals films that played at 7:00 am on local TV on Saturday mornings. She was like all the other teachers in those Little Rascals films. The mean ones, with arms like rolling pins.

I wish I could remember her name. Miss Ball, let us say.

We feared her. In the classroom, on any normal day, she reigned with an iron will. She could halt our mayhem in three seconds or less, with a blast on the coach’s whistle that hung from her neck. But there was never just one blast. “People!” she would shout when pushed beyond endurance by one of us not knowing the answer to a homework question. “People!”—her face red.

That’s what she did on normal days.

That was her as we had known her.

We had never seen her show any feeling besides anger, impatience with our shortcomings, or a withering disdain for the entire Cosmos, whose failures I am sure she catalogued daily.

Yet here she stood, shoulders drooping, fists clenched pointlessly, raccoon rings forming where her mascara, her single concession to the strict appearance standards of the time, had begun to run.

Her voice, when she spoke to us from the doorway, was strange:

“Oh, you poor children,” she said. “President Kennedy has been shot.”

The post I Remember, Part 1 appeared first on Zeldman on Web and Interaction Design.

My insight into corporate legal disputes is as meaningful as my opinion on Quantum Mechanics. What I do know is that, when given the chance this week to leave my job with half a year’s salary paid in advance, I chose to stay at Automattic.

Listen, I’m struggling with medical debts and financial obligations incurred by the closing of my conference and publishing businesses. Six months’ salary in advance would have wiped the slate clean. From a fiduciary point of view, if nothing else, I had to at least consider my CEO’s offer to walk out the door with a big bag of dollars.

But even as I made myself think about what six months’ salary in a lump sum could do to help my family and calm my creditors, I knew in my soul there was no way I’d leave this company. Not by my own choice, anyway.

I respect the courage and conviction of my departed colleagues. I already miss them, and most only quit yesterday. I feel their departure as a personal loss, and my grief is real. The sadness is like a cold fog on a dark, wet night.

The next weeks will be challenging. My remaining coworkers and I will work twice as hard to cover temporary employee shortfalls and recruit new teammates, while also navigating the complex personal feelings these two weeks of sudden, surprising change have brought on. Who needs the aggravation, right? But I stayed.

I stayed because I believe in the work we do. I believe in the open web and owning your own content. I’ve devoted nearly three decades of work to this cause, and when I chose to move in-house, I knew there was only one house that would suit me. In nearly six years at Automattic, I’ve been able to do work that mattered to me and helped others, and I know that the best is yet to come. 

I also know that the Maker-Taker problem is an issue in open source, just as I know that a friend you buy lunch for every day, and who earns as much money as you do, is supposed to return the favor now and then. If a friend takes advantage, you’re supposed to say or do something about it. Addressing these imbalances is rarely pretty. Doing it in public takes its own kind of courage. Now it’s for the lawyers to sort out. 

On May 1, 1992, a man who’d been horribly beaten by the L.A. police called for calm in five heartfelt, memorable words: “Can’t we all get along?” We couldn’t then, and we aren’t, now, but my job at Automattic is about helping people, and that remains my focus at the conclusion of this strange and stressful week. I’m grateful that making the tough business decisions isn’t my responsibility. In that light, my decision to stay at Automattic was easy.

P.S. We’re hiring.

The post I stayed. appeared first on Zeldman on Web and Interaction Design.