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Infrequently Asked Questions of FAQs

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Wed, 04/07/2010 - 22:53 — charles

Infrequently Asked Questions of FAQs - We take FAQs for granted as part of our site's content, but do they really work, or are they a band-aid for poor content? FAQ-hater R. Stephen Gracey explores the history and usability of FAQs. Learn how to collect, track, and analyze real user questions, sales inquiries, and support requests and use the insights gained thereby to improve your site's content, not just to write a FAQ. Find out when FAQs are an appropriate part of your content strategy, and discover how to ensure that your FAQ is doing all it should to help your customers. [A List Apart]

Comments

Wed, 04/07/2010 - 23:33 — Noob (not verified)

Comcast is my ISP, and although their service is excellent, they need to be reigned in. The Fed needs to enforce net neutrality!

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